Terms & Conditions

Please read the following terms and conditions of VIVA AWA Online Service Agreement carefully. By accessing the information on VIVA AWA site, you confirm that you understand, accept and agree to be bound by the terms and conditions of this Agreement. If you do not wish to accept these terms and conditions, you may not access VIVA AWA site.

Inventory information 

While we try to keep inventory of most of our merchandises in our warehouses, we cannot guarantee that every product listed as "In Stock" will be shipped right away, as inventory can change significantly from day to day. In rare cases, a product may be in stock when you place your order, and sold out by the time your order is processed. If any selected merchandise is temporarily out of stock, your credit card will not be charged until the merchandise is shipped to you. 

Customs and Import Duties Information 

You may be subject to import duties and taxes, which may be levied once your package reaches the custom office  of your country. Additional charges for customs clearance must be borne by you; VIVA AWA has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you can contact your local customs office for further information. In addition, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products. It is your responsibility to know the laws of your country and community as they apply to adult products. We will not be held responsible nor will we issue credit for items seized by the customs service of any country. 

Customer Care 

VIVA AWA will make every effort to respond to your customer queries, feedback and order information as quickly as possible. However, due to fluctuating order volume, there may be delays in our response time to your request. Please submit any requests by using the email forms located on our 'Contact Us' page, and throughout the site.


Despite our best efforts, a small number of the items in our catalog may be mispriced. If the correct price of an item sold by VIVA AWA is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. 


Information Collection and Use 

VIVA AWA is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. VIVA AWA collects information from our users at several different points on our website. 


If a user chooses to register with our site, the user is required to provide the following information: a unique password, a unique user name and an email address. The collected information is used to contact the user about the services on our site for which they have expressed interest. 


We request information from the user on our order form. Here, a user must provide contact information (like name and shipping address) and financial information (like credit card number and expiration date). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user. 


A cookie is a piece of data stored on the user's hard drive containing information about the user. Once the user closes their browser, the cookie simply terminates. We do not use cookies on VIVA AWA.com, however we can use them occasionally to collect demographic and technical information which is in no way linked to personal identifiable information. 

Log Files 

We use Log Files to identify IP addresses, browser type, domain name, date and time users have accessed VIVA AWA.com. The data is used to analyze trends, administer the site, track users' movements, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. 

Legal Disclaimer 

We may disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law or comply with a legal process served on our website. 


This website may contain links to other sites. Please be aware that VIVA AWA is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website. 

Contact Us 

We use email links located on the ’contact us’ page to allow you to contact us directly with any questions or comments you may have. We read every message sent in. We directly respond to messages related to customer orders. For all messages that do not relate to customer orders, we may file your comments to improve the site and program, or review and discard the information. Your personal information is only shared with third parties with your explicit permission. 


If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. 

Correction/Updating Personal Information 

If a user's personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user's personal data provided to us. This can usually be done at the member information page or by emailing our Customer Support. 

Notification of Changes 

If we change our privacy policy, we will post those changes on our ’Privacy Policy’ page which can be accessed throughout the site, so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected. 

18 years and older 

This website is intended solely for viewing by an adult audience. By continuing to view any material contained within this website, you are stating and acknowledging that: You are an adult over the age of 18. You will not allow anyone under the legal age of 18 to have any access to materials contained within. You are voluntarily continuing to view this site and will be exposed to material of an adult nature. If you are not comfortable with this, please close this page. 


This site is provided by VIVA AWA on an "as is" basis. VIVA AWA makes no representations or warranties of any kind, express or implied, as to the operation of the site or the information, content, materials, or products included on this site. To the full extent permissible by applicable law, VIVA AWA disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. VIVA AWA will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. You may view or use VIVA AWA subject to the terms and conditions of this Agreement. You may download or print a copy of any information provided by VIVA AWA for your personal use only. Any other use in framing, downloading, or printing a copy of any information provided by VIVA AWA is expressly prohibited unless prior written consent is specifically provided by the holder of the copyright of the information and by VIVA AWA. VIVA AWA does not guarantee or warrant that VIVA AWA is free of viruses or other code containing destructive properties. You are responsible for implementing reasonable measures to prevent the loss of code or data belonging to you. VIVA AWA does not assume any responsibility for your use of VIVA AWA. The information contained in VIVA AWA may change rapidly. The information contained in VIVA AWA may be out of date, and may contain incorrect or incomplete information, or typographical errors. VIVA AWA does not make any expressed or implied warranties, representations, or endorsements, including any warranties of title or noninfringement of third parties' rights, or implied warranties, of warranties of merchantability and fitness for a particular purpose with regard to any information or merchandise provided by or through VIVA AWA, except as otherwise specified by VIVA AWA. VIVA AWA does not warrant the accuracy, timeliness or usefulness of any information or merchandise provided by or through VIVA AWA. VIVA AWA is not liable to anyone for any act or omission taken in reliance upon any information provided by VIVA AWA. You agree to fully defend and indemnify VIVA AWA from any legal action arising out of your illegal uses of VIVA AWA and/or its products or services. VIVA AWA may contain links to websites operated by other parties. Other websites may provide a hypertext link to VIVA AWA. VIVA AWA is not responsible for the content or performance of those websites. VIVA AWA does not operate or control those websites, and does not endorse or warrant any information, products or services provided through those websites. 

Registration and Password 

You are responsible for maintaining the confidentiality of your information and password. You shall be responsible for all uses of your registration, whether or not authorized by you. You agree to immediately notify VIVA AWA of any unauthorized use of your registration or password.